Chinese New Year closure — Our showroom and warehouse will be closed 16–18 Feb for Chinese New Year. Orders placed after 13 Feb ship from 19 Feb.Read moreExtended lead times on imported glass — Imported amber glass lead times are currently 8–10 weeks. Local stock lines remain unaffected.Read moreShowroom hours updated — The Ubi Ave 3 showroom now opens Mon–Fri 9am–5.30pm, Sat by appointment only.Read moreChinese New Year closure — Our showroom and warehouse will be closed 16–18 Feb for Chinese New Year. Orders placed after 13 Feb ship from 19 Feb.Read moreExtended lead times on imported glass — Imported amber glass lead times are currently 8–10 weeks. Local stock lines remain unaffected.Read moreShowroom hours updated — The Ubi Ave 3 showroom now opens Mon–Fri 9am–5.30pm, Sat by appointment only.Read more
medtrapak
Returns & Exchange

Fair, prompt resolution.

We stand behind every carton that leaves our warehouse. If something isn't right, we'll work with you to make it right — quickly.

Inspect on Delivery

Please inspect all cartons on receipt and note any visible damage on the delivery order before signing.

Notify Within 7 Days

Report any defect, shortage or wrong item within 7 working days of delivery to your account manager or sale@medtra.com.sg.

Assessment & Approval

We review your report and, where covered, arrange replacement, credit note or refund in line with the terms below.

Non-Returnable Items

Custom-moulded, custom-decorated, and opened or used items are non-returnable unless a manufacturing defect is confirmed.

Eligible Returns

  • Manufacturing defects (cracks, chips, mould flash affecting fit)
  • Delivery shortages or wrong items shipped against the confirmed PO
  • Transit damage reported within 7 working days of receipt

Non-Returnable Items

  • Custom-moulded or custom-decorated items produced against your specification
  • Items that have been opened, filled, printed or otherwise modified
  • Clearance and marked-down stock lines

Resolution Options

Where a return is approved, we will offer — at our discretion and with your agreement — either a replacement from stock, a credit note against future orders, or a refund to the original payment method.

How to Start a Return

Email sale@medtra.com.sg with your delivery order or invoice number, a description of the issue, and photos where possible. We'll respond within one working day.

Need to raise a return?

Send us your DO number and a photo of the issue — we'll take it from there.

Contact us